MSPA | Mystery Shopping Providers Association

22.12.2024 21:59h
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QUESTIONS LIST

Tests:

Question	Question type	Score (%)	Actions
Mystery shopping is the same as a consumer survey, except you get paid for your opinions.	Single choice	1	Answers
Which quality is not necessary to mystery shop?	Single choice	1	Answers
Mystery shopping is fun and should not be taken seriously.	Single choice	1	Answers
Most clients who hire mystery shoppers are looking to catch employees "doing things right and help them to do it even better".	Single choice	1	Answers
As an information tool, mystery shopping assists companies to identify strengths and areas where they can make improvements.	Single choice	1	Answers
Based on information received from a mystery shopper an employee or a department might be given a bonus.	Single choice	1	Answers
Mystery shopping is the same as a consumer survey.	Single choice	1	Answers
If you do not follow the terms and instructions in the guidelines, the mystery shopping agency is entitled to give the job to somebody else and you will not receive any money.	Single choice	1	Answers
After a mystery shopping visit it is important to go directly to the shop or area manager to show him the completed form and to show the mistakes made by his personnel.	Single choice	1	Answers