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QUESTIONS LIST
Tests:


QuestionQuestion typeScore (%)Actions
Mystery shop reports should be objective and based on factual findings. The report should reflect your detailed customer experience as a mystery shopper rather than subjective opinion. Single choice1Answers
It´s hard to remember every single detail about a mystery shop, so mystery shoppers are only expected to "do their best" and "remember what they can," even if important details are left out.Single choice1Answers
Your computer just died and you have to submit your mystery shop to an agency by the end of the day. The best thing to do is:Single choice1Answers
As a mystery shopper you are responsible for ensuring that you pay all taxes required by your state or country.Single choice1Answers
Keeping accurate records is an important part of running your own mystery shopping business, or any business.Single choice1Answers
It is very important to fill in the questionnaire directly after the mystery shop otherwise important information may be lost or you may confuse several different mystery shops.Single choice1Answers
If you have any doubt you have to evaluate negative.Single choice1Answers
If you are asked to do mystery shopping visits to several branches of the same retailer it is important to draw comparisons between the branches.Single choice1Answers
For the mystery shopper it is important to get an overall impression, but not to remember every single detail of the mystery check.Single choice1Answers
You are about to mystery shop a restaurant in your neighbourhood and lots of friends have already told you it is terrible. The meal tastes bad, service is bad, it is unhygienic, and they are very unfriendly. During the check you recognize that everything is well. The waitress attends on you in a very friendly way, everything is very clean, and the lunch is fantastic. What do you write in your report?Single choice1Answers
After you have turned in the report; you should keep all documents half a year, because mystery shopping agencies sometimes want to see the documents or may ask you questions about the mystery shop.Single choice1Answers
You needn’t complete the report directly after the mystery shopping, so you have the opportunity to think about the mystery shop for a few days.Single choice1Answers
You are making mystery shops in a lot of gas stations. So it is reasonable to wait with the reporting until you have finished all the checks, because comparison is easier then.Single choice1Answers
After you have completed the reporting process, you should immediately destroy all documents relating to the mystery shop because it is safer that way and none of your friends or relatives can read anything about the mystery shop.Single choice1Answers
You do a mystery shop at a gas station. When should you complete the questionnaire?Single choice1Answers
After a mystery shop in a restaurant you complete a questionnaire and realise there is one detail you cannot remember. How do you answer the question?Single choice1Answers

 
     
 
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