22.12.2024 21:39h
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Tests:
Introduction to the MSPA and its Guidelines and “The Code of Ethics”
About Mystery Shopping
Acceptance and preparation for the visit
The visit
Reporting – Answering questions on the mystery shop questionnaire
Reporting – Making comments on the mystery shop questionnaire
Question
Question type
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The person you should mystery shop turns to be out an old “friend“from school and you hate each other. But during the mystery shop he was very friendly to you. Now you have to write a comment about his appearance:
Single choice
1
Answers
For the comments it is important to write complete sentences or notes depending on the instructions in the guidelines.
Single choice
1
Answers
When a comment is required in the questionnaire you can either put a comment or not depending on if you have something to say.
Single choice
1
Answers
Do not write whole sentences in the comments, because this is time wasting for you and the mystery shopping agency.
Single choice
1
Answers
You make a mystery shop in a restaurant and your waitress is a very corpulent person. In the comments you have to write something about her appearance. You write:
Single choice
1
Answers
You should record and mention the name of the staff member only when it is required
Single choice
1
Answers
For comments the most important thing is to be
Single choice
1
Answers
If a comment is required in the questionnaire, it is always necessary to complete it.
Single choice
1
Answers
If you forget to fill in the comments for a mystery shop this gives the mystery shopping agency a real problem, so they are entitled to give you less money for that mystery shop.
Single choice
1
Answers
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