1. Sharing information about mystery shopping is a common practice, particularly about which companies work for which clients and the Code of Ethics allows this sharing.
False
True
2. Contacting a client without the approval of the mystery shopping agency is clearly a violation of the Code of Ethics.
False
True
3. If you accept an assignment from an agency and find out that the client you will shop is your mother-in-law´s employer, the Code of Ethics requires that you notify the mystery shopping company immediately to let them know and to get further directions.
False
True
4. Your best friend has been trying to get into mystery shopping for a long time and has finally landed her first assignment. When she completes her shop she calls you because of questions about the forms. According the Code of Ethics should you:
Help her out by talking about the shop and the shopper forms.
Send her a few of your shopping forms that are similar in nature so she can get the idea.
Tell her to ask her mystery shopping agency these questions and not you because it’s all very confidential.
5. The Code of Ethics stipulates that all mystery shopping results should be thrown away immediately after the shopping to ensure confidentiality.
True
False
6. The results of a particular shop should never be shared with ANYONE other than the mystery shopping agency that contracted you.
True
False
7. The Code of Ethics discourages you from sharing information with anyone about mystery shopping fees and all other details, and from reviewing and participating in Internet boards sharing information about mystery shopping agencies, clients, projects etc.
True
False
8. You shopped a local restaurant yesterday. The service wasn´t very good. A good friend calls you and tells you she and her husband are celebrating their anniversary at this restaurant tonight. According to the Code of Ethics you should:
Tell the friend that you mystery shopped that restaurant last week and the service was bad.
Encourage your friend to go somewhere else for now because, as a professional mystery shopper you have some inside information about that place; “it's a bad place to dine right now.”
Wish your friend a happy anniversary and say nothing.
Call the manager of the restaurant and let him/her know how poor the service was during your visit.
9. According to the Code of Ethics, when you have been awarded a mystery shopping assignment and cannot complete it for any reason, you agree to give immediate notice to the mystery shopping agency.
True
False
10. If the Code of Ethics is violated, it is possible to lose any and all certifications you have acquired through the MSPA.
True
False
11. You are free to talk about shops and photocopy or email shops to family and friends, particularly those who are interested in mystery shopping.
True
False
12. Shopping questionnaires, forms and guidelines are a critical part of the mystery shopping process. They are so important, that the Code of Ethics requires all shoppers to read thoroughly and understand each question and all guidelines prior to performing a mystery shop.
