1. It may be possible to find out via the internet which companies work with which clients. Therefore, when you have a question about a shop, the Internet is a great place to find your answers.
True
False
2. Mystery shopping agencies will think you are unsuitable for future assignments if you ask questions about an assignment prior to conducting it. After all, they´ve given you guidelines.
True
False
3. It would be a great idea to use the information you received from doing a mystery shop to secure a definite job with the client company. After all you have a lot of inside information on how well they work.
True
False
4. Planning my day when doing mystery shopping assignments is not important since I don’t know how any of them will go.
True
False
5. Most mystery shopping questions on evaluations are similar, so familiarizing yourself with them is not always necessary before entering the shop, particularly if it is a shop you´ve completed in the past.
True
False
6. Most mystery shopping agencies want you to sign a confidentiality agreement before you conduct a mystery shop.
True
False
7. You accept a mystery shop for a restaurant you have already checked a year ago. So you need not wasting your time with reading the guidelines.
True
False
8. If you do not understand something in the guidelines, please do not contact your mystery shopping agency. They maybe think you are not able to handle this job!
True
False
9. If you do not have time to do a particular mystery shop it is better to accept the assignment because otherwise it is possible that the mystery shopping agency will not call you any more. The best solution would be to ask a friend or relative to help you.
True
False
10. It is always necessary, to read the guidelines, because they may change from month to month, or since you last completed this particular assignment.
True
False
11. You accept a mystery shop for a gas station you have already checked one year ago. Nevertheless reading the guidelines is very important because things might have changed.
True
False
12. You cannot understand something in the guidelines for an assignment. What do you do?
Ask my friends, perhaps they will understand it
Call the mystery shopping agency to get help.
Nothing, do the best you can,
13. You have accepted a mystery shopping assignment and today is the last day for the job to be completed but a friend surprises you with a visit. What do you do?
Do the job together with your friend
Cancel the job, it is no problem for the company to find somebody else
Do the job alone as agreed.
14. It is very important to fill in the questionnaire directly after the mystery shopping visit otherwise important information may get lost or you may confuse several different mystery shops.
