1. Mystery shopping is the same as a consumer survey, except you get paid for your opinions.
True
False
2. Which quality is not necessary to mystery shop?
Flexible
Honest
Reliable
Observant
Independence, doing it my way
3. Mystery shopping is fun and should not be taken seriously.
True
False
4. Most clients who hire mystery shoppers are looking to catch employees "doing things right and help them to do it even better".
True
False
5. As an information tool, mystery shopping assists companies to identify strengths and areas where they can make improvements.
True
False
6. Based on information received from a mystery shopper an employee or a department might be given a bonus.
True
False
7. Mystery shopping is the same as a consumer survey.
True
False
8. If you do not follow the terms and instructions in the guidelines, the mystery shopping agency is entitled to give the job to somebody else and you will not receive any money.
True
False
9. After a mystery shopping visit it is important to go directly to the shop or area manager to show him the completed form and to show the mistakes made by his personnel.
