1. Mystery shop reports should be objective and based on factual findings. The report should reflect your detailed customer experience as a mystery shopper rather than subjective opinion.
True
False
2. It´s hard to remember every single detail about a mystery shop, so mystery shoppers are only expected to "do their best" and "remember what they can," even if important details are left out.
True
False
3. Your computer just died and you have to submit your mystery shop to an agency by the end of the day. The best thing to do is:
Contact the agency and tell them about your problem, they may have a solution to the problem. Tell them that you could use your friend’s computer as one alternative to ensure that they get all the report they need ON TIME.
Do the shop tomorrow when you might have a solution for your computer. The deadline doesn't matter that much, one day can't possibly make a difference.
Give the shop to your friend; she can do it - no problem.
4. As a mystery shopper you are responsible for ensuring that you pay all taxes required by your state or country.
True
False
5. Keeping accurate records is an important part of running your own mystery shopping business, or any business.
True
False
6. It is very important to fill in the questionnaire directly after the mystery shop otherwise important information may be lost or you may confuse several different mystery shops.
True
False
7. If you have any doubt you have to evaluate negative.
True
False
8. If you are asked to do mystery shopping visits to several branches of the same retailer it is important to draw comparisons between the branches.
True
False
9. For the mystery shopper it is important to get an overall impression, but not to remember every single detail of the mystery check.
True
False
10. You are about to mystery shop a restaurant in your neighbourhood and lots of friends have already told you it is terrible. The meal tastes bad, service is bad, it is unhygienic, and they are very unfriendly. During the check you recognize that everything is well. The waitress attends on you in a very friendly way, everything is very clean, and the lunch is fantastic. What do you write in your report?
I think this was only an exception. So I write down everything I know from my friends ignoring what I have observed during my visit
I answer the questions truthfully with respect to my mystery shopping visit because this was my impression during the mystery check
I report a mixture of the two because my mystery shopping visit to this place is too good to be true.
11. After you have turned in the report; you should keep all documents half a year, because mystery shopping agencies sometimes want to see the documents or may ask you questions about the mystery shop.
True
False
12. You needn’t complete the report directly after the mystery shopping, so you have the opportunity to think about the mystery shop for a few days.
True
False
13. You are making mystery shops in a lot of gas stations. So it is reasonable to wait with the reporting until you have finished all the checks, because comparison is easier then.
True
False
14. After you have completed the reporting process, you should immediately destroy all documents relating to the mystery shop because it is safer that way and none of your friends or relatives can read anything about the mystery shop.
False
True
15. You do a mystery shop at a gas station. When should you complete the questionnaire?
I fill in everything directly during a coffee in the shop
I can wait till weekend when there is no stress. So I have enough time to think about my answers
After my mystery shop I go to the car and fill in the questionnaire.
16. After a mystery shop in a restaurant you complete a questionnaire and realise there is one detail you cannot remember. How do you answer the question?
I wait a few days. Perhaps I can remember then.
I answer the question positively so as not to create a problem.
I write down, that I am not sure, or I cannot answer the question.
