1. The person you should mystery shop turns to be out an old “friend“from school and you hate each other. But during the mystery shop he was very friendly to you. Now you have to write a comment about his appearance:
I know a lot of negative things about him and I think his employer would be interested, so tell them what I know in the comments.
I only think of what I have observed during my mystery shop and make my comments completely objective.
I will come back tomorrow and mystery shop the shop again. Perhaps he won’t be there.
2. For the comments it is important to write complete sentences or notes depending on the instructions in the guidelines.
True
False
3. When a comment is required in the questionnaire you can either put a comment or not depending on if you have something to say.
True
False
4. Do not write whole sentences in the comments, because this is time wasting for you and the mystery shopping agency.
True
False
5. You make a mystery shop in a restaurant and your waitress is a very corpulent person. In the comments you have to write something about her appearance. You write:
Female, blond long hair, ca. 30 years old, tall - ignoring her size.
Female, fat, blond long hair, ca. 30 years old, tall. She was very fat.
Female, corpulent, long blond hair, ca. 30 years old and tall
6. You should record and mention the name of the staff member only when it is required
True
False
7. For comments the most important thing is to be
Subjective
Emotional
Objective
8. If a comment is required in the questionnaire, it is always necessary to complete it.
True
False
9. If you forget to fill in the comments for a mystery shop this gives the mystery shopping agency a real problem, so they are entitled to give you less money for that mystery shop.
