MSPA | Mystery Shopping Providers Association

23.12.2024 02:27h
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ANSWERS LIST

	Answer name	Answer description
	Skip the part about the shoplifting incident - there was nothing in the guidelines or on the form that had a place to deal with it.
	Give the employee the benefit of the doubt and score her well, as you are certain she would generally provide great service if not distracted, and you can tell she is a very nice person.
	Answer all questions inaccurately since the shoplifting incident distracted everyone and the whole shop seems to be diverted.
	Answer all questions accurately but be sure to include the shoplifting incident somewhere on the form - either in notes or comments. If there is no place on the forms for this information email the shopping company and let them know of the incident. Correct answer!