| You are shopping a bank and are waiting for a New Account employee to assist you. Several customers are waiting with you. A customer who walked in after you is helped first. The best thing to do as a mystery shopper is: | Single choice | 1 | Answers |
| You have promised to do a mystery shop today or the day before today, and you are struggling to find the energy to do the shop, as you feel a cold coming on. The best thing to do is: | Single choice | 1 | Answers |
| On the way into a retail store, you trip and stumble, because your shoe is untied and you didn´t notice. A very kind employee rushes to your assistance and offers you a seat to tie your shoe, which you refuse. If you are being honest, fair and truthful, it would be best to: | Single choice | 1 | Answers |
| Shopping reports are time sensitive. Therefore all shops must be submitted on or before the deadline. | Single choice | 1 | Answers |
| An MSPA agency has apparently failed to pay you your fee and reimbursement. What do you do? | Single choice | 1 | Answers |
| You are committed to being thorough and accurate. During a shop a customer was arrested for shoplifting. It caused a scene. The cashier you were evaluating was very distracted by this event and paid little attention to you. Your report should: | Single choice | 1 | Answers |
| During a mystery shop an employee is very rude to you and offends you. It would be a good idea to: | Single choice | 1 | Answers |
| About three months after you mystery shop a retail store, you happen to go into the store (not associated with a shop at all). You notice the employee that you have mystery shopped and given a glowing report was promoted to the manager. Do you: | Single choice | 1 | Answers |
| You accept an assignment that must be completed on a specific day. There is no re-scheduling allowed. The mystery shopping agency impressed upon you that it was critical to do the mystery shop on that day alone. When that day arrives, you realize that you have forgotten that your Book Club had planned a luncheon, far away from the shop. Do you: | Single choice | 1 | Answers |
| A question on your shopper form reads "Were the carpets clean and well vacuumed?" When you arrive on the premises the store doesn´t have carpets, but hardwood floors that are clean. In the spirit of being honest and truthful, the appropriate answer to this question would be: | Single choice | 1 | Answers |
| You completed a mystery shop for a mystery shopping agency about 30 days ago. They email you or call you asking more details about that particular mystery shop. You don´t remember much about the mystery shop. When they call it is best to: | Single choice | 1 | Answers |
| If you arrive at the address stated on your mystery shopping form and discover that the business has relocated, in an effort to be accurate and fair, you should: | Single choice | 1 | Answers |
| Mystery shoppers that companies like to work with are well organized so they can perform mystery shopping services well, on time and to specification. | Single choice | 1 | Answers |
| If you are doing a shop and the employee who helps you is a friend or acquaintance, it´s a good idea and carry on doing the mystery shop and reporting it. And to say nothing about this. | Single choice | 1 | Answers |
| The guidelines for a mystery shop instruct you to cash a traveller’s check at a bank. You get to the bank and the line is long, and you are late for an appointment. You: | Single choice | 1 | Answers |
| You should never contact mystery shopping agencies by phone, even in an emergency or if something goes wrong on a mystery shop, because they don´t have time to take phone calls. | Single choice | 1 | Answers |
| You arrive at a location and it is really busy and you have a complicated scenario to deliver as outlined in your guidelines. You are thinking this won´t work well, because the employees are very busy and stressed. It´s a good idea to change your scenario to something else so it will be a smoother mystery shop. | Single choice | 1 | Answers |
| During a mystery shop, if you are asked if you are a mystery shopper. It is a good idea to say: Yes, I am a mystery shopper, as this is the most honest thing to do. | Single choice | 1 | Answers |
| If you are unsure where a particular shop location is situated geographically, accept the assignment anyway and figure it out later. If it turns out to be too far, you can always cancel up to the last minute. | Single choice | 1 | Answers |
| The store you have been asked to shop seems to be closed. Therefore you should mark all questions "NO" and submit the report like that. | Single choice | 1 | Answers |
| As you are driving home from a mystery shop your cell phone rings. It´s your sister and she has just found the best shoe sale ever and wants you to meet her there right away. You: | Single choice | 1 | Answers |
| Your car is in the auto repair shop for an extended period of time with a major repair. You have several mystery shopping assignments from one agency that involve driving. The best thing to do is: | Single choice | 1 | Answers |
| You are mystery shopping a retail location with nine departments. You need to record each person´s name in each department. One way to do this is to: | Single choice | 1 | Answers |
